CUSTOMER CARE

The following information is here to help answer any of your questions. If there’s something more specific you’d like to know, please don’t hesitate to Contact Us

SHIPPING & DELIVERY

Shipping is currently set-up to ship to the UK only but with customers around the world, we are happy to send our racking to anywhere that has a letterbox.  Please just Contact US to arrange shipping options.

All of our racks are custom made but we will always aim to dispatch an order within 2 weeks,  We can’t directly control the delivery times beyond our end so please allow a bit of extra time the further away tat you live.

 

12 MONTHS WARRANTY

ProCycleStorage racks are warranted to be free from defects in materials and workmanship for 12 months from original date of purchase when used under normal conditions and for the purpose intended.

This warranty does not apply to damage caused by normal wear and tear, or unreasonable use or neglect.

Please keep your receipt, as proof of purchase.

For more assistance, email info@procyclestorage.co.uk

TERMS

Welcome to procyclestorage.co.uk (the ‘Site’). Here are the details about how we work.

Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.

1. Currency and Pricing

All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price, if not, the tax will be shown on the checkout page before purchase.

2. Shipping and Delivery

procyclestorage.co.uk will deliver products to the UK as standard and to other locations upon request. Shipping rates are outlined for UK delivery and will be quoted with any order.

3. Customer Service

procyclestorage.co.uk is committed to providing exceptional customer service and quality products. Standard shipping time frames are around 14 days. If you have any questions regarding your order, please send through an email to info@procyclestorage.co.uk

4. Return Policy

procyclestorage.co.uk are happy to assist with easy returns to make sure you’re happy with your purchase.

Our products all have a 12 month warranty, so if anything isn’t as it should be get in touch and we’ll sort out an exchange or refund straight away.

If you’ve made an error in purchasing, don’t hesitate to ask our team for advice. The earlier the better so hopefully we can avoid any unnecessary shipping. Even better, don’t hesitate to ask for any guidance before purchasing.

5. Warranty

procyclestorage.co.uk products are covered by a 12 month warranty. Full details are above.

6. Copyright

The contents of our website, and the site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on procyclestorage.co.uk for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

7. Security

When purchasing from procyclestorage.co.uk your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us via email at info@procyclestorage.co.uk.